Free Shipping on U.S. Orders $50+

Ace the Pitmatian Shop Policies

Processing Time

  • The time needed to fill an order varies from 1 to 6 business days. For details, see individual items. 

Estimated Shipping Times

  • All shipping is sent through the USPS, shipping times depends on the USPS operating at full capacity
  • North America is between 3 to 10 business days
  • We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. 
  • Buyers are responsible for providing an accurate and up to date shipping address. If an order is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed. 

Taxes and Customs:

  • Customers are responsible for any customs and import taxes that may apply. Ace the Pitmatian Co. is not responsible for delays due to customs. 

Return and Exchanges

  • We gladly accept returns, exchanges and cancellations.
  • Contact us within 24 hours of purchase if you would like to cancel your order
  • Contact us with 3 days of delivery
  • Cancellation is not possible once the order has been shipped. 
  • Buyers are responsible for return shipping costs
  • If the item(s) are not returned in the original condition, the buyer is responsible for any loss in value

Questions about your order? Please email