Ace the Pitmatian Shop Policies

Processing Time

The time needed to fill an order varies from 1 to 6 business days. For details, see individual items.

Estimated Shipping Times

All shipping is sent through the USPS, shipping times depends on the USPS operating at full capacity
North America is between 3 to 10 business days
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for providing an accurate and up to date shipping address. If an order is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.

Taxes and Customs:

Customers are responsible for any customs and import taxes that may apply. Ace the Pitmatian Co. is not responsible for delays due to customs.

Return and Exchanges

We gladly accept returns, exchanges and cancellations.
Contact us within 24 hours of purchase if you would like to cancel your order
Contact us with 3 days of delivery
Cancellation is not possible once the order has been shipped.
Buyers are responsible for return shipping costs
If the item(s) are not returned in the original condition, the buyer is responsible for any loss in value

Questions about your order? Please email info@acethepitmatianco.com